Contact us


The purpose of our website is to share information about our company and our issues. It is not our intention to market, advertise or promote our brands on our site, nor is it our intention to use the site as a forum for establishing contact with potential business partners or suppliers. As such, we regret that we may be unable to respond to e-mail enquiries about these topics.

Search our site

Before contacting us, you may like to try this site’s 'search' tool or use the site map to find out more about our business. If you don't find the information you are looking for, please contact us via these routes.

Careers with BAT

Visit our Group careers website  to find out about career opportunities at British American Tobacco and to search and apply for jobs.

Investors & Shareholders

Please contact us via the contact details here


For media enquiries, please go to our Media section for more details.


If you have bought one of our products and have an enquiry or would like to make a comment, please contact us via the consumer contact details provided on the cigarette pack.

Toll Free Number: 0800 720 150

Other enquiries

Please contact us via our contacts below:

Head Office:
British American Tobacco Kenya plc
08 Likoni Road, Industrial Area
P.O. Box 30000 – 00100 GPO

Tel: +254 (0) 711 062 000 | Email:

BAT Group Contacts